Item - 2009.AU14.6
Tracking Status
- City Council adopted this item on January 26, 2010 without amendments.
- This item was considered by the Audit Committee on December 16, 2009 and adopted without amendment. It will be considered by City Council on January 26, 2010.
AU14.6 - Review of Information Technology Training
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
City Council Decision
City Council on January 26 and 27, 2010, adopted the following:
1. City Council request the Chief Information Officer, in consultation with the Executive Director, Human Resources, to take steps in accordance with the “People Plan” to identify common computer skills which apply to “jobs across all divisions” to assist in the development of a training program for new and current employees.
2. City Council request the City Manager to ensure divisional learning plans are prepared as required by the City “People Plan” and submitted to the Information and Technology Division.
3. City Council request the City Manager to review the evaluation process relating to the effectiveness of Information and Technology training particularly in regards to the impact of enterprise-wide information and technology training for on-the-job performance as well as its impact on the City as a whole.
4. City Council request the Chief Information Officer to develop performance indicators to measure the efficiency and effectiveness of the Information and Technology Training and Education Unit and training courses provided by the Unit.
5. City Council request the Executive Director, Human Resources, to ensure enterprise wide courses resulting in corporate wide benefit have priority when the on-line self service system is implemented.
6. City Council request the Chief Information Officer to implement a charge-back policy for training courses similar to the Human Resources Division policy. The policy should charge divisions for registered employees that fail to attend courses without prior notification.
7. City Council request the Chief Information Officer, in consultation with the Executive Director, Human Resources, to investigate the long term use of the SAP Human Resources Information System as the repository for employee training records.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2009/au/bgrd/backgroundfile-25349.pdf
Appendix 1 - Review of Information Technology Training
https://www.toronto.ca/legdocs/mmis/2009/au/bgrd/backgroundfile-25350.pdf
Appendix 2 - Management's Response
https://www.toronto.ca/legdocs/mmis/2009/au/bgrd/backgroundfile-25351.pdf
Motions (City Council)
Vote (Adopt Item) Jan-26-2010 12:14 PM
| Result: Carried | Majority Required - AU14.6 - Adopt the Item |
|---|---|
| Total members that voted Yes: 27 | Members that voted Yes are Brian Ashton, Sandra Bussin (Chair), Raymond Cho, Janet Davis, Mike Del Grande, Frank Di Giorgio, Mike Feldman, John Filion, Paula Fletcher, Mark Grimes, Suzan Hall, A.A. Heaps, Doug Holyday, Cliff Jenkins, Norman Kelly, Chin Lee, Gloria Lindsay Luby, Pam McConnell, Peter Milczyn, Howard Moscoe, Frances Nunziata, Cesar Palacio, Gord Perks, David Shiner, Michael Thompson, Adam Vaughan, Michael Walker |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 18 | Members that were absent are Paul Ainslie, Maria Augimeri, Shelley Carroll, Glenn De Baeremaeker, Rob Ford, Adam Giambrone, Giorgio Mammoliti, Joe Mihevc, David Miller, Denzil Minnan-Wong, Ron Moeser, Case Ootes, Joe Pantalone, John Parker, Anthony Perruzza, Kyle Rae, Bill Saundercook, Karen Stintz |
AU14.6 - Review of Information Technology Training
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Recommendations
The Audit Committee recommends that:
1. City Council request the Chief Information Officer, in consultation with the Executive Director, Human Resources, to take steps in accordance with the “People Plan” to identify common computer skills which apply to “jobs across all divisions” to assist in the development of a training program for new and current employees.
2. City Council request the City Manager to ensure divisional learning plans are prepared as required by the City “People Plan” and submitted to the Information and Technology Division.
3. City Council request the City Manager to review the evaluation process relating to the effectiveness of Information and Technology training particularly in regards to the impact of enterprise-wide information and technology training for on-the-job performance as well as its impact on the City as a whole.
4. City Council request the Chief Information Officer to develop performance indicators to measure the efficiency and effectiveness of the Information and Technology Training and Education Unit and training courses provided by the Unit.
5. City Council request the Executive Director, Human Resources, to ensure enterprise wide courses resulting in corporate wide benefit have priority when the on-line self service system is implemented.
6. City Council request the Chief Information Officer to implement a charge-back policy for training courses similar to the Human Resources Division policy. The policy should charge divisions for registered employees that fail to attend courses without prior notification.
7. City Council request the Chief Information Officer, in consultation with the Executive Director, Human Resources, to investigate the long term use of the SAP Human Resources Information System as the repository for employee training records.
Origin
Summary
The objective of this audit was to review training activities provided by the Information and Technology Division to identify opportunities for improving the management, administration and effectiveness of training services provided by the Division. Specifically the review was to determine if information technology training provided is relevant and delivered in a cost effective manner.
The review identified the need to address a number of areas to strengthen the overall effectiveness and efficiency of information technology training and education provided to City employees. Areas identified include the following:
- Developing common computer skills
- More effective use of trainer time
- Evaluating the effectiveness of training
- Implementing a charge-back for “No Shows”
- Implementing performance measures
- Preparation of learning plans
- Centralizing employee training records
Although recommendations in this report focus on improving efficiency and effectiveness over information technology training and education at the City, the recommendations may be relevant to the City's agencies, boards, commissions and corporations and should be reviewed, evaluated and implemented as deemed appropriate.
Background Information
https://www.toronto.ca/legdocs/mmis/2009/au/bgrd/backgroundfile-25349.pdf
Appendix 1 - Review of Information Technology Training
https://www.toronto.ca/legdocs/mmis/2009/au/bgrd/backgroundfile-25350.pdf
Appendix 2 - Management's Response
https://www.toronto.ca/legdocs/mmis/2009/au/bgrd/backgroundfile-25351.pdf
Motions
That the Audit Committee recommend to City Council adoption of the recommendations contained in the report (November 5, 2009) from the Auditor General.