Item - 2011.ED6.1
Tracking Status
- This item was considered by Economic Development Committee on July 19, 2011 and was adopted with amendments.
ED6.1 - Core Service Review
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
Committee Decision
The Economic Development Committee on July 19, 2011, recommended to the Executive Committee that:
1. The Executive Committee consider the opportunities contained in Appendix A, Part 2, of the KPMG Standing Committee Summary for the Economic Development Committee.
2. City Council request the City Manager to identify resource reductions that reflect the efficiencies being achieved by the Employment and Social Services Division and report on these reductions through the 2012 operating budget process.
3. City Council request the City Manager, and other appropriate City officials, to negotiate with the Ministry of Training College and Universities to change Employment Ontario eligibility criteria such that unemployed social assistance recipients can qualify for all Employment Ontario programs.
Decision Advice and Other Information
The Economic Development Committee requested the City Manager to:
1. Review the List of Opportunities to ensure service efficiencies are maximized to meet the 2012 budget targets and multi-year service and financial planning objectives and report to the Executive Committee for its September 19, 2011 meeting.
2. Include in his report to the Executive Committee on September 19, 2011:
a. Comments on the development of a future regional approach to Sector Development and Trade Development and any alternative ways, such as through Invest Toronto, to significantly reduce the City's expenditures in these areas.
b. The possibility of negotiating with the Ministry of Community and Social Services to eliminate, simplify and streamline complex and prescriptive social assistance program rules.
c. Discussions with the Province of Ontario to reduce duplication and identify efficiencies by rationalizing and streamlining employment services and employment centres across the city inclusive of new funding arrangements and report to City Council before adopting any change.
d. A summary of the current service standards and service levels for the 105 services examined.
e. The demand/need for the City services identified by KPMG for possible service changes.
f. A comparison and contrast of each of the opportunities presented in the KPMG Standing Committee Summary for Economic Development and Culture to the corresponding results of the Core Service Review public consultation.
g. The economic repercussions to Toronto as a result of the options presented by KPMG.
3. Forward his forthcoming report to be considered by the Executive Committee at its meeting on September 19, 2011, to clients and stakeholders affected by the recommendations arising from the Economic Development Core Review
The following gave presentations to the Economic Development Committee:
- City Manager
- Craig Fossay, Partner, Advisory Services, KPMG
- Glen Sloutsky, Senior Manager, Advisory Services, Performance & Technology Services, KPMG.
Origin
Summary
The purpose of this report is to transmit the Core Service Review Summary and Service Profiles prepared by KPMG LLP and the results of the public consultation, for consideration by Standing Committees at special meetings scheduled between July 18, 2011 and July 28, 2011. Service Profiles of the City's governance functions and the City's agencies will be considered by Executive Committee on July 28, 2011. The City Manager will report further on the Core Service Review to the Executive Committee at its September 19, 2011 meeting, including providing comments on recommendations coming forward from the Special Standing Committee meetings.
The Service Review Program includes: a Core Service Review that examines which services the City should be delivering, Service Efficiency Studies that examine service levels and how specific City services are delivered to ensure the most efficient and cost-effective service delivery, and a User Fee Review that examines all user fees currently in place to determine the extent to which they are fair and collect the full cost of providing the service.
The Service Review Program is being undertaken in 2011 in preparation for the 2012 Budget Process. In 2011, the City will set the foundation for its services and service levels to establish the basis for multi-year planning and service delivery to meet its budgetary objectives in 2012 and beyond.
Background Information
https://www.toronto.ca/legdocs/mmis/2011/ed/bgrd/backgroundfile-39519.pdf
(July 12, 2011) Appendix A, Part 1 - KPMG Final Report to the City Manager
https://www.toronto.ca/legdocs/mmis/2011/ed/bgrd/backgroundfile-39520.pdf
(July 12, 2011) Appendix A, Part 2 - KPMG Standing Committee Summary, Economic Development
https://www.toronto.ca/legdocs/mmis/2011/ed/bgrd/backgroundfile-39522.pdf
(July 12, 2011) Appendix B - Core Service Review, Public Consultation
https://www.toronto.ca/legdocs/mmis/2011/ed/bgrd/backgroundfile-39521.pdf
(July 19, 2011) Presentation from City Manager on the Service Review Program: Core Service Review
https://www.toronto.ca/legdocs/mmis/2011/ed/bgrd/backgroundfile-39616.pdf
(July 19, 2011) Presentation from KPMG on the City of Toronto Core Service Review Project
https://www.toronto.ca/legdocs/mmis/2011/ed/bgrd/backgroundfile-39617.pdf
Communications
(July 15, 2011) E-mail from Larissa Pietersen, Project Manager. Development Group, GWL Realty Advisors Inc. (ED.New.ED6.1.2)
(July 15, 2011) E-mail from Dr. Sara Diamond, President/Vice-Chancellor, OCAD University (ED.New.ED6.1.3)
(July 15, 2011) E-mail from Amanda Crocker (ED.New.ED6.1.4)
(July 15, 2011) E-mail from Matt MacLennan (ED.New.ED6.1.5)
(July 15, 2011) E-mail from Alison Walden (ED.New.ED6.1.6)
(July 17, 2011) E-mail from Bob Langlois (ED.New.ED6.1.7)
(July 17, 2011) E-mail from G. Turner (ED.New.ED6.1.8)
(July 18, 2011) Letter from Dr. Sara Diamond, President and Vice-Chancellor, OCAD University (ED.New.ED6.1.9)
(July 19, 2011) Letter from Paul Scrivener, Director of External Affairs, The Toronto Industry Network (ED.New.ED6.1.10)
(July 18, 2011) Letter from Ronald Booth, President and Lou Bortoletto, Senior Project Manager, The Milestone Grou (ED.New.ED6.1.11)
(July 17, 2011) Submission from Jeff Gillan, Chair, Corso Italia BIA (ED.New.ED6.1.12)
(July 18, 2011) E-mail from Jen Quinlan (ED.New.ED6.1.13)
(July 18, 2011) E-mail from Paul H. Martin, Treasurer, Leaside Business Park Association (ED.New.ED6.1.14)
(July 18, 2011) E-mail from Sheila Katz (ED.New.ED6.1.15)
(July 18, 2011) Letter from Miguel Avila, Litsa Kostouros and Larry Perlman (ED.New.ED6.1.16)
(July 18, 2011) Letter from Al Brezina, President, South Etobicoke Industrial Employers Association (ED.New.ED6.1.17)
(July 18, 2011) E-mail from Darcy Higgins, Executive Director, Food Forward (ED.New.ED6.1.18)
(July 18, 2011) E-mail from Indro Bhattacharyya (ED.New.ED6.1.19)
(July 19, 2011) Submission from Miguel Avila, Litsa Kostouros and Larry Perlman (ED.New.ED6.1.20)
(July 18, 2011) Letter from Paul Martin, Treasurer, Leaside Business Park Association (ED.New.ED6.1.21)
(July 19, 2011) Submission from Fiona Clarke (ED.New.ED6.1.22)
(July 18, 2011) E-mail from The Proud of Toronto Campaign (ED.New.ED6.1.23)
(July 19, 2011) Letter from Ann Dembinski, President, Canadian Union of Public Employees, Local 79 (ED.New.ED6.1.24)
https://www.toronto.ca/legdocs/mmis/2011/ed/comm/communicationfile-23207.pdf
(July 19, 2011) E-mail from Fern Mosoff and Paul Magder (ED.New.ED6.1.25)
(July 19, 2011) Letter from D. Jim Mirkopoulos, Vice President, Cinespace Film Studios (ED.New.ED6.1.26)
https://www.toronto.ca/legdocs/mmis/2011/ed/comm/communicationfile-23209.pdf
(July 19, 2011) Letter from Peter Oliver, Partner, Oliver & Bonacini Restaurants (ED.New.ED6.1.27)
(July 19, 2011) Submission from Julian Mulock, Todmorden Mills Heritage (ED.New.ED6.1.28)
(July 19, 2011) Submission from Kathleen Sharpe, Executive Director, Ontario Cultural Attractions Fund (ED.New.ED6.1.29)
(July 19, 2011) Submission from Kristine Murphy, Director of Industry Development, Ontario Media Development Corporation (ED.New.ED6.1.30)
(July 19, 2011) E-mail from Marni Van Dyk (ED.New.ED6.1.31)
(July 19, 2011) E-mail from Jennifer Arango, Toronto Women's City Alliance (ED.New.ED6.1.32)
(July 18, 2011) Submission from Tony Cauch, Chair, Roncesvalles Village BIA (ED.New.ED6.1.33)
https://www.toronto.ca/legdocs/mmis/2011/ed/comm/communicationfile-23286.pdf
(July 15, 2011) E-mail from Janice Solomon, Executive Director, Entertainment District BIA (ED.New.ED6.1.34)
Speakers
Julian Mulock, East Side Players
James L. Robinson, Executive Director, Downtown Yonge Business Improvement Area
Sarah Ker-Hornell, CEO and Executive Director, FilmOntario
Ron Haney, Directors Guild of Canada Ontario
D. Jim Mirkopoulos, CINESPACE Film Studios
John Weber, President, Take5 Productions
Tim Maguire, First VP, Cupe Local 79
Robert Sysak, Executive Director, West Queen West BIA
Doug Jure, Chair, Bloor-Yorkville BIA, and Vice Chair, Bloor Street BIA
Michael Costantino, York-Eglinton BIA
Keith Denning, Coordinator, Roscesvalles Village BIA
Alastair Woods, Vice President, Campaigns & Advocacy, York Federation of Students, Local 68, Canadian Federation of Students
Janice Solomon , Executive Director, Toronto Entertainment District BIA
Preethy Sivakumar, Organizer, Toronto and York Region Labour Council
Fiona Clarke
Miguel Avila, Latin American Tenant Association
Carolyn Young, Program Coordinator, Sustain Ontario, The Alliance for Healthy Food and Farming
Al Brezina, President, South Etobicoke Industrial Employers Association
Emily Green
Motions
That the Economic Development Committee recommends to the Executive Committee that:
1. The Executive Committee consider the opportunities contained in Appendix A, Part 2, of the KPMG Standing Committee Summary for the Economic Development Committee.
Vote (Amend Item) Jul-19-2011
| Result: Carried | Majority Required |
|---|---|
| Total members that voted Yes: 5 | Members that voted Yes are Shelley Carroll, Josh Colle, Sarah Doucette, Mary Fragedakis, Michael Thompson (Chair) |
| Total members that voted No: 1 | Members that voted No are Paula Fletcher |
| Total members that were Absent: 0 | Members that were absent are |
That the Economic Development Committee recommend to the Executive Committee that:
2. City Council request the City Manager to identify resource reductions that reflect the efficiencies being achieved by the Employment and Social Services Division and report on these reductions through the 2012 operating budget process.
3. City Council request the City Manager, and other appropriate City officials, to negotiate with the Ministry of Training College and Universities to change Employment Ontario eligibility criteria such that unemployed social assistance recipients can qualify for all Employment Ontario programs.
That the Economic Development Committee request the City Manager to review the List of Opportunities to ensure service efficiencies are maximized to meet the 2012 budget targets and multi-year service and financial planning objectives and report directly to the Executive Committee for its September 19, 2011 meeting.
Vote (Amend Item) Jul-19-2011
| Result: Carried | Majority Required |
|---|---|
| Total members that voted Yes: 5 | Members that voted Yes are Shelley Carroll, Josh Colle, Sarah Doucette, Mary Fragedakis, Michael Thompson (Chair) |
| Total members that voted No: 1 | Members that voted No are Paula Fletcher |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the Executive Committee on September 19, 2011, a review and evaluation of methods to reduce the net costs to the City associated with the BIA Program and to identify a mechanism to graduate all or some of the participants in the BIA Program to become self supporting.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Lost | Majority Required |
|---|---|
| Total members that voted Yes: 1 | Members that voted Yes are Michael Thompson (Chair) |
| Total members that voted No: 5 | Members that voted No are Shelley Carroll, Josh Colle, Sarah Doucette, Paula Fletcher, Mary Fragedakis |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager be requested to include in his report to the Executive Committee on September 19, 2011, comments on the development of a future regional approach to Sector Development and Trade Development and any alternative ways, such as through Invest Toronto, to significantly reduce the City's expenditures in these areas.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Carried | Majority Required |
|---|---|
| Total members that voted Yes: 5 | Members that voted Yes are Shelley Carroll, Josh Colle, Sarah Doucette, Mary Fragedakis, Michael Thompson (Chair) |
| Total members that voted No: 1 | Members that voted No are Paula Fletcher |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the Executive Committee on September 19, 2011, a review of the feasibility and savings which would result from the elimination of a winter season event program.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Lost | Majority Required |
|---|---|
| Total members that voted Yes: 2 | Members that voted Yes are Josh Colle, Michael Thompson (Chair) |
| Total members that voted No: 4 | Members that voted No are Shelley Carroll, Sarah Doucette, Paula Fletcher, Mary Fragedakis |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the Executive Committee on September 19, 2011, recommendations to achieve savings through the elimination of some of the museum/gallery programs.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Lost | Majority Required |
|---|---|
| Total members that voted Yes: 1 | Members that voted Yes are Michael Thompson (Chair) |
| Total members that voted No: 5 | Members that voted No are Shelley Carroll, Josh Colle, Sarah Doucette, Paula Fletcher, Mary Fragedakis |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the Executive Committee on September 19, 2011, the possibility of negotiating with the Ministry of Community and Social Services to eliminate, simplify and streamline complex and prescriptive social assistance program rules.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Carried | Majority Required |
|---|---|
| Total members that voted Yes: 6 | Members that voted Yes are Shelley Carroll, Josh Colle, Sarah Doucette, Paula Fletcher, Mary Fragedakis, Michael Thompson (Chair) |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the Executive Committee on September 19, 2011, the possibility of negotiating with the Ministry of Community and Social Services to reduce administrative duplication by changing Ontario Works eligibility criteria and administrative processes that result in unemployed residents cycling on and off of social assistance.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Lost (tie) | Majority Required |
|---|---|
| Total members that voted Yes: 3 | Members that voted Yes are Shelley Carroll, Josh Colle, Michael Thompson (Chair) |
| Total members that voted No: 3 | Members that voted No are Sarah Doucette, Paula Fletcher, Mary Fragedakis |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the Executive Committee on September 19, 2011, the possibility of seeking alternative sources of funding to offset the City’s costs related to the work of the Employment and Social Services' Christmas Bureau.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Lost | Majority Required |
|---|---|
| Total members that voted Yes: 1 | Members that voted Yes are Michael Thompson (Chair) |
| Total members that voted No: 5 | Members that voted No are Shelley Carroll, Josh Colle, Sarah Doucette, Paula Fletcher, Mary Fragedakis |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the Executive Committee on September 19, 2011, discussions with the Province of Ontario to reduce duplication and identify efficiencies by rationalizing and streamlining employment services and employment centres across the city inclusive of new funding arrangements and report to City Council before adopting any change.
Vote (Amend Item (Additional)) Jul-19-2011
| Result: Carried | Majority Required |
|---|---|
| Total members that voted Yes: 6 | Members that voted Yes are Shelley Carroll, Josh Colle, Sarah Doucette, Paula Fletcher, Mary Fragedakis, Michael Thompson (Chair) |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 0 | Members that were absent are |
That the City Manager include in his report to the September 19 meeting of the Executive Committee:
1. a summary of the current service standards and service levels for the 105 services examined.
2. the demand/need for the City services identified by KPMG for possible service changes.
That the City Manager in his report to the September 19, 2011 Executive Committee meeting, compare and contrast each of the opportunities presented in the KPMG Standing Committee summary for Economic Development and Culture to the corresponding results of the Core Service Review public consultation.
That the City Manager be requested to forward the September 19, 2011 report to clients and stakeholders affected by the recommendations arising from the Economic Development Core Review.
That the City Manager be requested to report to the Executive Committee at its meeting on September 19, 2011 on the economic repercussions to Toronto as a result of the options presented by KPMG.
Vote (Adopt Item as Amended) Jul-19-2011
| Result: Carried | Majority Required |
|---|---|
| Total members that voted Yes: 5 | Members that voted Yes are Shelley Carroll, Josh Colle, Sarah Doucette, Mary Fragedakis, Michael Thompson (Chair) |
| Total members that voted No: 1 | Members that voted No are Paula Fletcher |
| Total members that were Absent: 0 | Members that were absent are |