Item - 2015.EX9.2
Tracking Status
- City Council adopted this item on November 3, 2015 without amendments.
- This item was considered by Executive Committee on October 20, 2015 and was adopted with amendments. It will be considered by City Council on November 3, 2015.
EX9.2 - Final Report of the Service Efficiency Studies
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
City Council Decision
City Council on November 3 and 4, 2015, adopted the following:
1. City Council request the City Manager to report to the Executive Committee, through the Budget Committee, on any additional savings once the remaining recommendations in the Service Efficiency Study have been implemented.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2015/ex/bgrd/backgroundfile-84541.pdf
Attachment 1 - Summary of Service Efficiency Studies
https://www.toronto.ca/legdocs/mmis/2015/ex/bgrd/backgroundfile-84542.pdf
Motions (City Council)
EX9.2 - Final Report of the Service Efficiency Studies
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
Committee Recommendations
The Executive Committee recommends that:
1. City Council request the City Manager to report to the Executive Committee, through the Budget Committee, on any additional savings once the remaining recommendations in the Service Efficiency Study have been implemented.
Origin
Summary
As part of the broader Service Review Program, the City undertook service efficiency studies across a range of programs and services to identify opportunities to improve effectiveness and efficiencies. The Service Review Program was initiated to address a significant shortfall in the 2012 budget and to set the foundation as a basis for the implementation of multi-year service-based planning and budgeting.
The service efficiency studies program was the broadest third party review of City programs and services since amalgamation. Undertaking periodic third-party reviews is an important evaluation mechanism to ensure an objective assessment and benchmarking of City programs and services.
The studies confirmed the high quality and efficient services that the City delivers and in some areas highlighted City programs as leading practice. Implementation of study recommendations resulted in $16 million in savings and confirmed other opportunities resulting in an additional $34.6 million in savings from 2011 to 2014. Savings from 2015 have not yet been calculated and additional savings resulting from continued implementation of some recommendations are anticipated in 2016 and future years. Decisions arising out of the study of the City's energy and environment functions released $60 million from a reserve to provide a funding source for mitigation of the Emerald Ash Borer.
The Service Review Program including the service efficiency studies has concluded. The City will continue to evaluate its services and programs through a range of evaluation and assessment mechanisms to ensure that the City delivers high quality, customer focused and efficient services to Toronto residents, businesses and visitors.
Background Information
https://www.toronto.ca/legdocs/mmis/2015/ex/bgrd/backgroundfile-84541.pdf
Attachment 1 - Summary of Service Efficiency Studies
https://www.toronto.ca/legdocs/mmis/2015/ex/bgrd/backgroundfile-84542.pdf
Speakers
Motions
That the recommendation in the staff report be deleted and replaced with the following:
That City Council request the City Manager to report to the Executive Committee, through the Budget Committee, on any additional savings once the remaining recommendations in the Service Efficiency Study have been implemented.