Item - 2018.EX34.6

Tracking Status

This item was considered by Executive Committee on May 14, 2018. The Executive Committee has referred this item to an official or other body without making a decision. Consult the text of the decision for further information on the referral.

EX34.6 - Response Times and Service Levels for Various City Divisions

Decision Type:: ACTION

Status:: Referred

Wards:: All

Committee Decision

The Executive Committee:

1. Referred the item, together with Motion 1 by Councillor Ainslie, to staff for consideration as part of the 2019 Budget Process.

Origin

(April 30, 2018) Report from the Interim City Manager

Summary

City Council requested the City Manager to report on 311 response times and service levels in the downtown core; on service levels for the following operations - park maintenance, litter cleaning operations, graffiti removal, road operations, property standards and by-law enforcement; and on the amount of money being spent by the six largest Business Improvement Areas in downtown Toronto on cleaning and maintaining city streets, laneways, parks and city-owned buildings.

This report provides various response times and service levels as requested by City Council. 311 Toronto, Parks, Forestry and Recreation, Economic Development and Culture, Municipal Licensing and Standards, Transportation Services and Solid Waste Management Services were consulted in the preparation of this report.

Background Information

(April 30, 2018) Report from the Interim City Manager on Response Times and Service Levels for Various City Divisions
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-114806.pdf
Attachment 1 - Business Improvement Area Boundaries in Comparison to the Ward Boundaries
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-114807.pdf
Attachment 2 - Summaries of the Service Request Data by Overall Volume, Year, Divisions and Service Standard
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-114808.pdf
Attachment 3 - Service Levels for Municipal Licensing and Standards
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-114809.pdf

Communications

(May 11, 2018) E-mail from Briar de Lange, Executive Director, Bloor-Yorkville Business Improvement Area (EX.Supp.EX34.6.1)
https://www.toronto.ca/legdocs/mmis/2018/ex/comm/communicationfile-80305.pdf
(May 14, 2018) Letter from Mark Garner, Executive Director and Chief Operating Officer, Downtown Yonge Business Improvement Area (EX.New.EX34.6.2)
https://www.toronto.ca/legdocs/mmis/2018/ex/comm/communicationfile-80352.pdf
(May 14, 2018) Letter from Janice Solomon, Executive Director, Toronto Entertainment District Business Improvement Area (EX.New.EX34.6.3)
https://www.toronto.ca/legdocs/mmis/2018/ex/comm/communicationfile-80737.pdf

Motions

1 - Motion to Amend Item moved by Councillor Paul Ainslie (Redundant)

1. Executive Committee request the City Manager to report back to the June 19, 2018 Executive Committee meeting on the following items:

a. the frequency of alley and laneway cleaning within the bounds studied in this report and the resources necessary to increase that frequency to a monthly and weekly level;

b. the resources necessary to bring property standard inspections and enforcement response times within the bounds studied in this report up to 14 days;

c. specific metrics of park maintenance levels for Wards 27 and 28, on a per park basis and in relation to service requests, and the resources necessary to increase maintenance and litter pick-up operations to a daily frequency within the bounds studied in this report;

d. specific metrics of litter collection and graffiti removal levels within the boundaries studied in this report and to identify the resources necessary to increase services sufficient to prevent regular waste receptacle overflows; and ensuring graffiti removal within 5 business days.

2. Executive Committee request the City Manager to report back to Budget Committee through the 2019 budget process on the associated requirements needed to close the service gaps identified in Attachment 2, and to resource the downtown proportionately to its unique needs including that as the principle tourist destination in Toronto, a population that nearly triples with employment and education activity during the day, and the area absorbing the most concentrated residential population growth in Ontario.

2 - Motion to Refer Item moved by Councillor Gary Crawford (Carried)

That the item, together with Motion 1 by Councillor Ainslie, be referred to staff for consideration as part of the 2019 Budget process.