Item - 2019.AU4.4

During the review of the Order Paper on October 29, 2019, City Council adopted a procedural motion to remove this Item from the jurisdiction of the Audit Committee and bring it forward for consideration by City Council.

The Audit Committee recommends that:

1. City Council direct the Toronto Transit Commission to include as part of the Joint Executive Committee agenda, resolution of the Auditor General's Recommendations 15 and 16, contained in the report (February 21, 2019) entitled "Review of Toronto Transit Commission's Revenue Operations: Phase One – Fare Evasion and Fare Inspection", concerning the physical differentiation of Child and other concession PRESTO Cards, viz:

"15.  The Board request the Chief Executive Officer, Toronto Transit Commission, to explore ways to provide a Child PRESTO Card that is visually different from an Adult PRESTO card, including further negotiation with Metrolinx to issue visually different PRESTO cards for adults and children aged 12 and under. 

16. The Board request the Chief Executive Officer, Toronto Transit Commission, to make the necessary changes to the Child PRESTO cards so that bus and streetcar operators can spot inappropriate use of PRESTO concession cards including:

a. Negotiate with Metrolinx to provide a different light and sound on PRESTO card readers for Child PRESTO cards from other concession types; and

b. Perform cost benefit analysis and consider making change to Toronto Transit Commission revenue vehicles to include display of the PRESTO concession type for bus and streetcar operators."

2. City Council direct the City Manager to write to Metrolinx to request that a change be made to the physical appearance of Child and other concession cards immediately.

3.  City Council receive for information, the following:

-  the transmittal letter October 24, 2019) from the Head of Commission Services, Toronto Transit Commission; and

-  the report (October 21, 2019) from the Auditor General, titled “Review of Toronto Transit Commission’s Revenue Operations:  Phase Two – PRESTO/TTC Fare Equipment and PRESTO Revenue”.

At its meeting on October 24, 2019, the Toronto Transit Commission Board considered the report (October 21, 2019) from the Auditor General, titled “Review of Toronto Transit Commission’s Revenue Operations:  Phase Two – PRESTO/TTC Fare Equipment and PRESTO Revenue”.