Item - 2020.BA71.3

Tracking Status

This item was considered by Bid Award Panel on March 11, 2020 and was adopted without amendment.

BA71.3 - Award of Doc 2115727879 for the Provisioning of 311 Toronto CRM Solution for 311 Toronto CRM Solutions

Decision Type:: ACTION

Status:: Adopted

Wards:: All

Panel Decision

The Bid Award Panel adopted the following:

1. Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (March 5, 2020) from the Chief Purchasing Officer:

Call Number:

Doc Number 2115727879

Description:

For Request for Proposal 3405-19-0301 for the provisioning of a 311 Toronto CRM Solution

Recommended Proponent:

Catalyst Consulting Group Inc.

Contract Award Value:

$4,888,840 net of all applicable taxes and charges

$5,524,389 including all taxes

$4,974,884 net of HST recoveries

Contract is expected to start on April 6th, 2020 and end on August 31st, 2021.

Origin

(March 5, 2020) Report from the Chief Purchasing Officer

Summary

Call Issued: November 27, 2019 Call Closed: January 06, 2020

Number of Addenda Issued: 1

Number of Bids: (3) Three

Table 1 - Summary of Proposals Received

Proponent Name
Acumen Solutions Inc	Minimum threshold not met
Deloitte Inc	Minimum threshold not met
Catalyst Consulting Group Inc	Successful

Background Information

(March 5, 2020) Report from the Chief Purchasing Officer on Award of Doc 2115727879 for the Provisioning of 311 Toronto CRM Solution for 311 Toronto CRM Solutions
https://www.toronto.ca/legdocs/mmis/2020/ba/bgrd/backgroundfile-146746.pdf

Motions

Motion to Adopt Item (Carried)

Moved by David McLeod