Item - 2020.EX12.5
Tracking Status
- City Council adopted this item on January 29, 2020 without amendments and without debate.
- This item was considered by Executive Committee on January 23, 2020 and was adopted with amendments. It will be considered by City Council on January 29, 2020.
EX12.5 - Advancing a New Culture of Innovation and Partnership
- Decision Type:
- ACTION
- Status:
- Adopted on Consent
- Wards:
- All
City Council Decision
City Council on January 29, 2020, adopted the following:
1. City Council direct the Director, Toronto Office of Partnerships, the Chief Technology Officer and the Director, Customer Experience Transformation and Innovation to report back to the Executive Committee on the interim results of the Toronto Civic Accelerator Program and CivicLabTO in 2021.
2. City Council direct the Controller, the Chief Purchasing Officer and the Director, Toronto Office of Partnerships to consider the submission from Forrest Parlee, University of Toronto, Government Relations Office (EX.Supp.EX12.5.1) to determine a way to streamline the approval process for procuring services from the post-secondary community.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2020/ex/bgrd/backgroundfile-141661.pdf
Communications (Committee)
https://www.toronto.ca/legdocs/mmis/2020/ex/comm/communicationfile-100686.pdf
EX12.5 - Advancing a New Culture of Innovation and Partnership
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
Committee Recommendations
The Executive Committee recommends that:
1. City Council direct the Director, Toronto Office of Partnerships, the Chief Technology Officer and the Director, Customer Experience Transformation and Innovation to report back to the Executive Committee on the interim results of the Toronto Civic Accelerator Program and CivicLabTO in 2021.
2. City Council direct the Controller, the Chief Purchasing Officer and the Director, Toronto Office of Partnerships to consider the submission from Forrest Parlee, University of Toronto, Government Relations Office (EX.Supp.EX12.5.1) to determine a way to streamline the approval process for procuring services from the post-secondary community.
Origin
Summary
The purpose of this report is to advise City Council about the creation of CivicLabTO and the Toronto Civic Accelerator Program, two key initiatives that advance strategic and innovative partnerships with public and private sector partners to support City priorities.
Complex city challenges can benefit from collaborative and multidisciplinary solution development. Partnerships offer the City new opportunities to develop creative and innovative solutions and approaches to City businesses and services. Toronto Civic Accelerator Program and CivicLabTO, led by the Toronto Office of Partnerships, Information and Technology and the Customer Experience Transformation and Innovation Program, are two new unique opportunities to strengthen an environment of innovation and collaboration. CivicLabTO focuses on strategic alliances with the academic sector while Toronto Civic Accelerator Program focuses on business partnerships to address City challenges and opportunities through research, program development and the creation of new products and services.
Customer Experience Transformation and Innovation and the Toronto Office of Partnership provide support and leadership in developing, supporting and embedding a culture of collaboration and innovation at the City. Toronto Office of Partnership develops and stewards strategic partnerships with corporate, philanthropic and institutional partners. These partnerships bring new expertise, knowledge, innovation and resources to address City challenges and explore new opportunities in support of programs that improve the lives of residents. Likewise, Customer Experience Transformation and Innovation works with programs and technology in an effort to apply a more outside-in and collaborative approach to the design and delivery of services and outcomes across the City. Whether a resident or a business operating in Toronto, Customer Experience Transformation and Innovation will look at interactions across these different segments and try to create more consistent and better experiences.
The City will promote and support innovation through collaboration and the empowerment of multi-disciplinary teams that seek to understand, empathize and engage users through Human-Centred Design, iterative testing and prototyping, challenging existing business models and leveraging data and technology.
Background Information
https://www.toronto.ca/legdocs/mmis/2020/ex/bgrd/backgroundfile-141661.pdf
Communications
https://www.toronto.ca/legdocs/mmis/2020/ex/comm/communicationfile-100686.pdf
Speakers
Dave McNee, QSLA
Ricardo Keane, QSLA
Motions
That City Council direct the Controller, the Chief Purchasing Officer and the Director, Toronto Office of Partnerships to consider the submission from Forrest Parlee, University of Toronto, Government Relations Office to determine a way to streamline the approval process for procuring services from the post-secondary community.