Item - 2021.GL27.28

Tracking Status

This item was considered by General Government and Licensing Committee on November 30, 2021 and was adopted without amendment.

GL27.28 - 311 Toronto - Service Requests Update

Decision Type:: ACTION

Status:: Adopted

Wards:: All

Committee Decision

The General Government and Licensing Committee received the report (November 10, 2021) from the Director, 311 Toronto for information.

Decision Advice and Other Information

The General Government and Licensing Committee heard a presentation from Gary Yorke, Director, 311 Toronto, titled Good to Great - Transformed 311 Service Experience.

Origin

(November 10, 2021) Report from the Director, 311 Toronto

Summary

City Council, at its meeting on July 14, 15, and 16th, 2021, requested the Director, 311 Toronto, to report back to General Government Licensing Committee on the current service levels associated with Service Requests, and any potential improvements that can be made to automating processes where possible.

Background Information

(November 10, 2021) Report from the Director, 311 Toronto on 311 Toronto - Service Requests Update
https://www.toronto.ca/legdocs/mmis/2021/gl/bgrd/backgroundfile-173260.pdf
Appendix A - Service Request Summary - Total Volume and Overall Service Standard for Each Integrated Service Division
https://www.toronto.ca/legdocs/mmis/2021/gl/bgrd/backgroundfile-173261.pdf
Appendix B - Service Request Details - Volume and Corresponding Service Standard for Each Service Request Type
https://www.toronto.ca/legdocs/mmis/2021/gl/bgrd/backgroundfile-173262.pdf
(November 30, 2021) Presentation from the Director, 311 Toronto on Good to Great - Transformed 311 Service Experience
https://www.toronto.ca/legdocs/mmis/2021/gl/bgrd/backgroundfile-173937.pdf

Motions

Motion to Adopt Item moved by Councillor Paul Ainslie (Carried)