Item - 2022.GL31.11
Tracking Status
- City Council adopted this item on June 15, 2022 with amendments.
- This item was considered by General Government and Licensing Committee on June 7, 2022. It is being forwarded to City Council without recommendations. It will be considered by City Council on June 15, 2022.
GL31.11 - 311 Toronto Annual Report - 2021
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
City Council Decision
City Council on June 15 and 16, 2022, adopted the following:
1. City Council request the City Manager to work with all City Divisions to adjust 311 Toronto's response process to ensure that 311 Toronto is made aware of the conditions under which their service request tickets are closed.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2022/gl/bgrd/backgroundfile-225611.pdf
Appendix A - 311 Toronto Key Metrics Report
https://www.toronto.ca/legdocs/mmis/2022/gl/bgrd/backgroundfile-225612.pdf
Motions (City Council)
That City Council receive the report (April 22, 2022) from the Director, 311 Toronto for information.
That Councillor Ainslie be permitted to withdraw his motion 1.
That City Council request the City Manager to work with all City Divisions to adjust 311 Toronto's response process to ensure that 311 Toronto is made aware of the conditions under which their service request tickets are closed.
Vote (Adopt Item as Amended) Jun-15-2022 6:00 PM
| Result: Carried | Majority Required - GL31.11 - Carroll - motion 2 - Adopt the Item as amended |
|---|---|
| Total members that voted Yes: 19 | Members that voted Yes are Paul Ainslie, Brad Bradford, Robin Buxton Potts, Shelley Carroll, Mike Colle, John Filion, Paula Fletcher, Mark Grimes, Stephen Holyday, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Joe Mihevc, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 6 | Members that were absent are Ana Bailão, Gary Crawford, Cynthia Lai, Denzil Minnan-Wong, Michael Thompson, John Tory |
GL31.11 - 311 Toronto Annual Report - 2021
- Decision Type:
- ACTION
- Status:
- Without Recs
- Wards:
- All
Committee Recommendations
The General Government and Licensing Committee submits this item to City Council without recommendation.
Origin
Summary
City Council, at its meeting on September 30, 2020, requested the Director, 311 Toronto, to provide information on trending issues received via 311 Toronto (311) on a yearly basis.
The purpose of this report is to provide an understanding of 311's services and trends received for the year of 2021 in order to better inform Members of Council and the residents of Toronto about the services and operations provided by 311 Toronto and City divisions.
Background Information
https://www.toronto.ca/legdocs/mmis/2022/gl/bgrd/backgroundfile-225611.pdf
Appendix A - 311 Toronto Key Metrics Report
https://www.toronto.ca/legdocs/mmis/2022/gl/bgrd/backgroundfile-225612.pdf
Motions
That the item be forwarded to City Council without recommendation.