Item - 2008.AU7.2

The Toronto Transit Commission considered a report (January 14, 2008) from the City's Auditor General, entitled "The Management of Information Technology Projects - Opportunities for Improvement, Toronto Transit Commission". The Commission received the report for information, and directed staff to forward the report to the City Audit Committee for information.

In 2006, as part of the City Auditor General’s schedule of audits, the TTC Information Technology Services (ITS) Department was identified as an area for review. I.T. related projects are traditionally considered to be very complex and difficult to manage. Therefore, the City Auditor wished to examine the activities at the TTC. As the report outlines, the audit reviewed projects that commenced in 2001 and auditors tracked activities through December 31, 2006.

The Audit report identifies 15 areas with opportunities for improvements. As a result of previous TTC Internal Audit report findings, many of these opportunities had been identified and I.T.S. staff had already put in place corrective actions. As a result, 9 of the 15 identified areas have already been addressed and are therefore marked ‘complete’. The remaining items have been acknowledged by staff and activities and timelines to address the issues have been laid out, as reflected in the Management Responses Section of the report.