Item - 2010.AU19.11

Tracking Status

  • City Council adopted this item on August 25, 2010 without amendments and without debate.
  • This item was considered by Audit Committee on July 5, 2010 and was adopted with amendments. It will be considered by City Council on August 25, 2010.

AU19.11 - Review of the City SAP Competency Centre

Decision Type:
ACTION
Status:
Adopted on Consent
Wards:
All

City Council Decision

City Council on August 25, 26 and 27, 2010, adopted the following:

 

1.         City Council request the City Manager, in consultation with the Chief Information Officer, to review the current reporting structure and relationships between divisional SAP representatives and the Competency Centre with a view to:

 

a.         minimizing delays in the completion of SAP projects;

 

b.         ensuring that the ownership of certain SAP modules is clarified and workable; and

 

c.         ensuring that there is an appropriate segregation of duties between SAP divisional staff and the SAP Competency Centre.

 

2.         City Council request the City Manager, in consultation with the Chief Information Officer, to formalize a policy to require adherence to SAP best practices for all City-wide SAP projects, and implement quality assurance measures to ensure such practices are followed.

 

3.         City Council request the Chief Information Officer to establish a formal process for the SAP Competency Centre to develop and maintain the Integrated SAP Work Plan as part of the existing SAP governance model.

 

4.         City Council request the City Manager, in consultation with the Chief Information Officer, to establish a formal process for ensuring those assigned accountability for overseeing SAP projects understand the City SAP environment and have sufficient knowledge and expertise in SAP best practice and methodology.

 

5.         City Council request the Chief Information Officer to include SAP Competency Centre service level expectations in formal service level agreements currently being prepared between operating divisions and the Information and Technology Division.

 

6.         City Council request the City Manager to establish a process for maintaining a single repository for SAP related issues and risks, and the Chief Information Officer establish a formal process for collecting, addressing and reporting on such risks.

 

7.         City Council request the Chief Information Officer to develop SAP Competency Centre performance measures and standards.  Such measures and standards should monitor ongoing performance.

Background Information (Committee)

AU19.11 - Review of the City SAP Competency Centre

Decision Type:
ACTION
Status:
Amended
Wards:
All

Committee Recommendations

The Audit Committee recommends that:

 

1.         City Council request the City Manager, in consultation with the Chief Information Officer, to review the current reporting structure and relationships between divisional SAP representatives and the Competency Centre with a view to:

 

a.         minimizing delays in the completion of SAP projects;

 

b.         ensuring that the ownership of certain SAP modules is clarified and workable; and

 

c.         ensuring that there is an appropriate segregation of duties between SAP divisional staff and the SAP Competency Centre.

 

2.         City Council request the City Manager, in consultation with the Chief Information Officer, to formalize a policy to require adherence to SAP best practices for all City-wide SAP projects, and implement quality assurance measures to ensure such practices are followed.

 

3.         City Council request the Chief Information Officer to establish a formal process for the SAP Competency Centre to develop and maintain the Integrated SAP Work Plan as part of the existing SAP governance model.

 

4.         City Council request the City Manager, in consultation with the Chief Information Officer, to establish a formal process for ensuring those assigned accountability for overseeing SAP projects understand the City SAP environment and have sufficient knowledge and expertise in SAP best practice and methodology.

 

5.         City Council request the Chief Information Officer to include SAP Competency Centre service level expectations in formal service level agreements currently being prepared between operating divisions and the Information and Technology Division.

 

6.         City Council request the City Manager to establish a process for maintaining a single repository for SAP related issues and risks, and the Chief Information Officer establish a formal process for collecting, addressing and reporting on such risks.

 

7.         City Council request the Chief Information Officer to develop SAP Competency Centre performance measures and standards.  Such measures and standards should monitor ongoing performance.

Decision Advice and Other Information

The Audit Committee requested the City Manager to determine which agencies, boards and commissions are on the SAP financial system and, for those that are not on SAP, the City Manager to report to the Audit Committee as to why this is the case.

Origin

(June 15, 2010) Report from the Auditor General

Summary

The Auditor General’s annual work plan included a review of the Information and Technology Division’s SAP Competency Centre.

 

The objective of this audit was to review the adequacy and effectiveness of practices used by the SAP Competency Centre in managing the SAP Program with a view to identifying opportunities for improvement and cost savings.  Our review identified areas where opportunities exist to strengthen the policies, procedures and governance related to the SAP Competency Centre and its relationship with City divisions using SAP.  Accordingly, we have issued a report containing seven recommendations.

Background Information

Motions

1 - Motion to Adopt Item as Amended moved by Councillor Mike Del Grande (Carried)

That the Audit Committee:

 

1.         request the City Manager to determine which agencies, boards and commissions are on the SAP financial system and, for those that are not on SAP, the City Manager report to the Audit Committee as to why this is the case; and

 

2.         recommend to City Council adoption of the recommendations contained in the report (June 15, 2010) from the Auditor General.

Source: Toronto City Clerk at www.toronto.ca/council