Item - 2012.AU9.11
Tracking Status
- City Council adopted this item on November 27, 2012 with amendments.
- This item was considered by the Audit Committee on October 25, 2012 and adopted without amendment. It will be considered by City Council on November 27, 2012.
AU9.11 - eCity Initiative - Improvements Needed in Governance, Management and Accountability
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
City Council Decision
City Council on November 27, 28 and 29, 2012, adopted the following:
1. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to ensure that the IT governance framework is aligned with the strategic goals and objectives of the eCity Integrated Work Plan once it has been finalized.
2. City Council request the City Manager, in consultation with the Business Executive Committee, to assess the relevance and role of the Service Office and if necessary to finalize the Service Office organizational alignment.
3. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to review the relevancy of the eService Strategic Plan recommendations and update the plan accordingly.
4. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to develop an accountability framework to manage the implementation of the eService Strategic Plan.
5. City Council request the Chief Information Officer and Business Executive Committee to jointly report back to the City Manager on the achievement of significant milestones and project delays.
6. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to develop performance measures for the eCity Vision that are relevant, reliable and measurable.
7. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to develop an accountability framework to manage the implementation of the eManagement Strategy to ensure a successful outcome and maximize the value for money from the consulting contract.
8. City Council request the City Manager and the Chief Information Officer to report to the Government Management Committee in the first quarter of 2013 on amending the mandate and Terms of Reference of the 311 Councillor/Staff Working Group to include the broader range of eCity initiatives.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2012/au/bgrd/backgroundfile-50908.pdf
Appendix 1 - Auditor General's Office - eCity Initiative - Improvements Needed in Governance, Management and Accountability
https://www.toronto.ca/legdocs/mmis/2012/au/bgrd/backgroundfile-50909.pdf
Appendix 2 - Management’s Response
https://www.toronto.ca/legdocs/mmis/2012/au/bgrd/backgroundfile-50910.pdf
Motions (City Council)
That City Council request the City Manager and the Chief Information Officer to report to the Government Management Committee in the first quarter of 2013 on amending the mandate and Terms of Reference of the 311 Councillor/Staff Working Group to include the broader range of eCity initiatives.
Vote (Amend Item (Additional)) Nov-28-2012 8:03 PM
| Result: Carried | Majority Required - AU9.11 - Fletcher - motion 1 |
|---|---|
| Total members that voted Yes: 39 | Members that voted Yes are Maria Augimeri, Ana Bailão, Michelle Berardinetti, Raymond Cho, Josh Colle, Gary Crawford, Vincent Crisanti, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Denzil Minnan-Wong, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, David Shiner, Karen Stintz, Adam Vaughan, Kristyn Wong-Tam |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 6 | Members that were absent are Paul Ainslie, Shelley Carroll, John Filion, Giorgio Mammoliti, Ron Moeser, Michael Thompson |
Vote (Adopt Item as Amended) Nov-28-2012 8:03 PM
| Result: Carried | Majority Required - AU9.11 - Adopt the item as amended |
|---|---|
| Total members that voted Yes: 39 | Members that voted Yes are Maria Augimeri, Ana Bailão, Michelle Berardinetti, Raymond Cho, Josh Colle, Gary Crawford, Vincent Crisanti, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Denzil Minnan-Wong, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, David Shiner, Karen Stintz, Adam Vaughan, Kristyn Wong-Tam |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 6 | Members that were absent are Paul Ainslie, Shelley Carroll, John Filion, Giorgio Mammoliti, Ron Moeser, Michael Thompson |
AU9.11 - eCity Initiative - Improvements Needed in Governance, Management and Accountability
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Recommendations
The Audit Committee recommends that:
1. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to ensure that the IT governance framework is aligned with the strategic goals and objectives of the eCity Integrated Work Plan once it has been finalized.
2. City Council request the City Manager, in consultation with the Business Executive Committee, to assess the relevance and role of the Service Office and if necessary to finalize the Service Office organizational alignment.
3. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to review the relevancy of the eService Strategic Plan recommendations and update the plan accordingly.
4. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to develop an accountability framework to manage the implementation of the eService Strategic Plan.
5. City Council request the Chief Information Officer and Business Executive Committee jointly report back to the City Manager on the achievement of significant milestones and project delays.
6. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to develop performance measures for the eCity Vision that are relevant, reliable and measurable.
7. City Council request the Chief Information Officer, in consultation with the Business Executive Committee, to develop an accountability framework to manage the implementation of the eManagement Strategy to ensure a successful outcome and maximize the value for money from the consulting contract.
Origin
Summary
The Auditor General’s Audit Work Plan included a review of the eCity Vision framework. The eCity Vision framework endorsed by City Council in 2002 envisioned the use of information technology to create an “enabled City” to make services and information available to the public through multiple channels. The objective of this review was to determine if there is an adequate accountability and governance framework in place for the City to successfully achieve the eCity Vision by 2015.
This report contains seven recommendations along with a management response to each of the recommendations. The implementation of these recommendations will improve accountability and assist in providing the proper framework to successfully achieve the eCity Vision.
Background Information
https://www.toronto.ca/legdocs/mmis/2012/au/bgrd/backgroundfile-50908.pdf
Appendix 1 - Auditor General's Office - eCity Initiative - Improvements Needed in Governance, Management and Accountability
https://www.toronto.ca/legdocs/mmis/2012/au/bgrd/backgroundfile-50909.pdf
Appendix 2 - Management’s Response
https://www.toronto.ca/legdocs/mmis/2012/au/bgrd/backgroundfile-50910.pdf