Item - 2016.CD15.4
Tracking Status
- City Council adopted this item on November 8, 2016 without amendments and without debate.
- This item was considered by Community Development and Recreation Committee on October 20, 2016 and was adopted with amendments. It will be considered by City Council on November 8, 2016.
CD15.4 - Outdoor Ice Rink Program Standards and Improvements
- Decision Type:
- ACTION
- Status:
- Adopted on Consent
- Wards:
- All
City Council Decision
City Council on November 8 and 9, 2016, adopted the following:
1. City Council request the General Manager, Parks, Forestry and Recreation to:
a. create a standard template to communicate flooding and maintenance at each artificial ice rink and direct staff to post these;
b. post 311 as the customer service contact number for program or facility issues; and
c. report to the Community Development and Recreation Committee on implementation and use by end of the third quarter, 2017.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2016/cd/bgrd/backgroundfile-97127.pdf
Communications (Committee)
https://www.toronto.ca/legdocs/mmis/2016/cd/comm/communicationfile-63726.pdf
CD15.4 - Outdoor Ice Rink Program Standards and Improvements
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
Committee Recommendations
The Community Development and Recreation Committee recommends that:
1. City Council request the General Manager, Parks, Forestry and Recreation to:
a. Create a standard template to communicate flooding and maintenance at each artificial ice rink and direct staff to post these;
b. Post 311 as the customer service contact number for program or facility issues; and
c. Report to the Community Development and Recreation Committee on implementation and use by end of the third quarter, 2017.
Origin
Summary
This report responds to a request from the April 13, 2016 Community Development and Recreation Committee for Parks, Forestry and Recreation (PFR) staff to provide information on the 2015-2016 outdoor artificial ice rink season, a summary of operating standards and planned business process improvements for the 2016-2017 outdoor artificial ice rink season.
Parks, Forestry and Recreation operates 52 outdoor artificial ice rinks offering programs, leisure skate and permit opportunities. In 2016, over 480,000 residents visited outdoor artificial ice rinks for leisure and instructional skate.
Programs and services are continually reviewed by staff to improve upon service delivery and customer experience. As a result of this continuous improvement effort, changes to customer service, communication and promotion, facility maintenance and quality assurance processes have been implemented for the 2016-2017 season, improving user experience within current service levels and the Council-approved budgets.
Background Information
https://www.toronto.ca/legdocs/mmis/2016/cd/bgrd/backgroundfile-97127.pdf
Communications
https://www.toronto.ca/legdocs/mmis/2016/cd/comm/communicationfile-63726.pdf
Motions
That:
1. City Council request the General Manager, Parks, Forestry and Recreation to:
a. Create a standard template to communicate flooding and maintenance at each artificial ice rink and direct staff to post these;
b. Post 311 as the customer service contact number for program or facility issues; and
c. Report to the Community Development and Recreation Committee on implementation and use by end of the third quarter, 2017.