Item - 2018.EX36.43
Tracking Status
- City Council adopted this item on July 23, 2018 without amendments and without debate.
- This item was considered by the Executive Committee on July 17, 2018 and adopted without amendment. It will be considered by City Council on July 23, 2018.
- See also DI20.4
EX36.43 - Wheel-Trans Appeals Process
- Decision Type:
- ACTION
- Status:
- Adopted on Consent
- Wards:
- All
City Council Decision
City Council on July 23, 24, 25, 26, 27 and 30, 2018, adopted the following:
1. City Council request the Toronto Transit Commission Board to direct the Chief Executive Officer, Toronto Transit Commission to:
a. review the process for Wheel-Trans appeals for accessibility improvements including provisions to allow applicants to attend the in-person interview by Skype, Zoom or other technological methods;
b. improve communications to Wheel-Trans customers and to Toronto Transit Commission staff to clarify and confirm that all clients with conditional eligibility are still eligible for door to door service until such time as the Toronto Transit Commission is fully accessible in 2025; and
c. provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2019 on the service enhancements made, based on the comments by Toronto Accessibility Advisory Committee members at its June 20, 2018 meeting.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-118164.pdf
(June 20, 2018) Presentation by the Project Lead, Customer Service, Toronto Transit Commission, Wheel-Trans on Toronto Transit Commission, Wheel-Trans - Update on Appeal Process
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-118165.pdf
EX36.43 - Wheel-Trans Appeals Process
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Recommendations
The Executive Committee recommends that:
1. City Council request the Toronto Transit Commission Board to direct the Chief Executive Officer, Toronto Transit Commission to:
a. Review the process for Wheel-Trans appeals for accessibility improvements including provisions to allow applicants to attend the in-person interview by Skype, Zoom or other technological methods.
b. Improve communications to Wheel-Trans customers and to Toronto Transit Commission staff to clarify and confirm that all clients with conditional eligibility are still eligible for door to door service until such time as the Toronto Transit Commission is fully accessible in 2025.
c. Provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2019 on the service enhancements made, based on the comments by Toronto Accessibility Advisory Committee members at its June 20, 2018 meeting.
Origin
Summary
As its meeting on June 20, 2018, the Toronto Accessibility Advisory Committee considered a presentation from the Project Lead, Customer Service and the Assistant Manager, Customer Services, Toronto Transit Commission, Wheel-Trans on Toronto Transit Commission, Wheel-Trans - Update on Appeal Process.
Background Information
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-118164.pdf
(June 20, 2018) Presentation by the Project Lead, Customer Service, Toronto Transit Commission, Wheel-Trans on Toronto Transit Commission, Wheel-Trans - Update on Appeal Process
https://www.toronto.ca/legdocs/mmis/2018/ex/bgrd/backgroundfile-118165.pdf