Item - 2022.GL28.6

The General Government and Licensing Committee:

1. In accordance with Section 195-8.4.A of the City of Toronto Municipal Code Chapter 195 (Purchasing), granted authority to award Request for Quotation Document Number 2963148010 to Fully Managed Incorporated, for the non-exclusive supply of ServiceNow Cloud Subscription Services for Various Divisions for a period of three (3) years with the option to renew for two (2) additional one (1) year periods in the amount of $43,709,674 net of all applicable taxes and charges ($44,478,964 net of Harmonized Sales Tax recoveries) including all optional renewal terms.

2. Requested the Chief Procurement Officer and the Chief Technology Officer to report to the next General Government and Licensing Committee on March 22, 2022, on the approach being taken to address the situation with Deloitte.

The purpose of this report is to seek authority to award Request for Quotation Document Number 2963148010 to Fully Managed Incorporated, for the non-exclusive supply of ServiceNow Cloud Subscription Services for Various Divisions for a period of three (3) years with the option to renew for two (2) additional one (1) year periods.

A new award to the second low bidder, Fully Managed Incorporated, is required because the original contract with Deloitte LLP was terminated due to non-compliance with the agreement.